Privacy policy

Introduction

Welcome to The Beauty Plant Factory.
Protecting your personal data is essential to us.
This policy explains how we collect, use, store and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable French law.

Data we collect

We may collect the following data when you use our site or our services:

2.1. Data you provide directly

Surname, first name

Postal address and delivery address

Email address

Telephone number

Payment information (handled solely by secure providers, never stored on our site)

Login details for your customer account

2.2. Data collected automatically

Browsing data (pages viewed, time spent, clicks)

IP address

Device and browser type

Cookies and similar technologies (managed through the consent banner)

2.3. Order-related data

Products purchased

Amount and date of purchases

History of interactions with customer service

Purposes for which the data is used

We use your data to:

Process and ship your orders

Handle your payments through our providers (Stripe, Apple Pay, Google Pay and others)

Manage your customer account

Answer your requests through customer service

Send you marketing emails only if you have given your consent

Improve the performance and security of the site

Meet our legal obligations (accounting, VAT, fraud prevention)

Sharing your data

We never sell your data.

We may share certain data with:

Payment providers (Stripe, Apple Pay, Google Pay and others)

Shipping services (La Poste, Colissimo and others)

Emailing partners (MailMint)

Analytics services (Google Analytics, if accepted through the cookie banner)

Hosting (the secure server on which the site is stored)

Each partner processes the data in accordance with the GDPR.

Data protection and security

We apply reinforced security measures:

SSL encryption

HTTPS protocol

Application firewall

Anti-fraud protection on payments

Restricted access to sensitive information

Secure hosting in Switzerland.

Payment data is never stored on our site.

Your rights (GDPR)

You have the following rights:

Right of access

Right to rectification

Right to erasure (right to be forgotten)

Right to restriction of processing

Right to object (in particular to marketing)

Right to data portability

To exercise a right, contact:
📬 [email protected]

We will reply within 30 days.

Cookies

Our site uses:

Functional cookies (essential)

Statistical cookies (Google Analytics, with consent)

Marketing cookies (with consent)

You can manage your preferences through the consent banner or in your browser.

How long we keep your data

Customer account: for as long as you are an active customer

Orders: 10 years (legal accounting obligation)

Marketing data: 3 years after the last contact

Cookies: for the duration shown in the consent banner

Changes to this policy

We may update this policy.
Changes will be published here together with a last-updated date.

Contact

For any question about privacy or your data:

📧 [email protected]

📍 France (The Beauty Plant Factory, Nature AZ Laboratory)

Last updated: 10 November 2025